As communication among staff, community groups and clients becomes increasingly important, managers need to draw on their skills of facilitation. This one day program will assist you to develop the skills and group process strategies to facilitate meetings and focus groups.
Topics include:
- Dealing with difficult people
- Listening and questioning skills
- Feedback and confronting skills
- LENS and SAID methods
- Map data and SWOT analysis.
Who Should Attend?
Team leaders, managers, strategic planners, HR and other professionals involved in facilitating meetings and discussions, problem solving sessions and/or gaining stakeholder or customer input will find this workshop useful.
Benefits of this Workshop
- Plan the process for different types of facilitation opportunities
- Develop strategies for dealing with different and difficult people
- Prepare strategies for dealing with conflict
- Choose and use a range of appropriate group process techniques to facilitate an effective outcome.
